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How to find your account number and security PIN?
Once you register your Betcris account, you will find an alphanumeric code in the upper right corner of your screen: this is your Betcris account number. Your security PIN is usually requested by our Customer Success agents to authenticate your account when you contact us; you can find it by clicking on your account icon and selecting the first option.
You can also create your own security PIN, as long as it has 6 digits long and you confirm it when you create it.
How to verify your betting, deposits, and withdrawal history?
By clicking on your profile icon, you will immediately find:
- The total balance for you to bet.
- The money placed on current bets.
- The combination of available and stake balances.
- The total Free Play balance available and Rollover (where applicable).
In addition, in your profile icon, you will find your balance and you will be able to see your weekly and monthly transactions, as well as your betting, deposit and withdrawal history, and transactions in process.
Visit the Online Cashier at top left menu, to make your deposits and withdrawals.
At the Online Cashier, in the ACCOUNT section, you can find your account information and see the payment methods available for your deposits and withdrawals.** In addition, you will be able to see the history of your processed transactions, as well as pending ones.
In your account icon, in the Online Cashier, you can start the process of identity verification and other document verification for your account, both are necessary to make withdrawals from your Betcris account.
**IMPORTANT: all cards (credit or debit) must be pre-registered and you must be the cardholder.
If you have any questions regarding your account, verification, deposits, or withdrawals, please feel free to contact our Customer Support team via our Live Chat, or simply email our Customer Service Department firstname.lastname@example.org.